Privacy Policy

Newsletter subscription

Yes, you can unsubscribe from our email newsletter at any time by clicking the “unsubscribe” link at the bottom of any marketing email (order confirmation, order shipment and order delivery emails do not have this link at the bottom as they provide you with necessary information regarding your order). 

Website safety

Safety first! We take great care to ensure that your credit card and personal information is kept safe when shopping on demoorstore.com. For effective data protection, our website is equipped with a free 256-bit SSL certificate. This means we use 256 bit encryption, which is considered one of the most reliable online.

Furthermore, our website is hosted on Shopify’s ecommerce platform, which is certified according to the Level 1 PCI DSS standard. This means that our website is equipped with data encryption tools that protect payment transfers, prevent viruses at the server level, in addition to running continual risk analysis and security monitoring. DeMoor customers are therefore already secured prior to and at the checkout during credit card data entry and transactions. 

Cookies

Yes, we use cookies, as pretty much all sites do these days as a way to improve and tailor the user experience. A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on demoorstore.com, including strictly necessary, performance, advertising, and social media or content cookies. 

Cookies help us make your browsing experience better by allowing our website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to our site or browse from one page to another. Cookies also provide information on how people use our website, for instance whether it’s their first time visiting or if they are a frequent visitor, and we use this data to continually improve demoorstore.com.  

Okay, we know this is a lot of info, but we want to be totally open, comprehensive, and transparent and are laying it all out there, so to speak. We are dedicated to our customer’s experience on demoorstore.com and we use many tools to help us improve our site such as the following:

Necessary cookies allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work efficiently. For example, we use user-input cookies for the duration of a session to keep track of a customer’s input when filling out forms across several pages, like the checkout process.

Functional cookies remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Analytics cookies collect information about how you use our website, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.

Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you.

My information

When you shop with us, you become part of the DeMoor community, at least we see it that way. And we care about our community. We also want to be up front and transparent with our community out of respect and because honesty matters, especially in the 21st century. For us to do what we do effectively (make great running gear and get that gear to you), we need information about you. This is also how we verify it’s really you through the entire DeMoor shopping customer experience.

We collect your IP address, billing address, shipping address, name, phone number and email address when you shop at demoorstore.com. We do not share that information with any third parties aside from entities that perform services for us, such as our distribution partner for fulfillment purposes only, and are used solely by DeMoor to improve the customer experience. This may also include sharing your info with agents, such as credit card reference or clearing, or with fraud prevention services. These trustworthy companies help us provide you with our service, as well as to process the orders you place with us. We need their help to remain secure and do what we do, but we only ever give the essential information needed to complete the task.

If you choose to subscribe to our newsletter, you will receive our marketing emails. We do not share your email with any other third parties unless you signed up specifically through a campaign in collaboration with other brands, and then it will be only shared with those other brand collaborators for that given campaign. You may unsubscribe from our email newsletter at any time.

We may share some or all of your Personal Information with our Affiliates (i.e., our parent company, any of its subsidiaries, joint ventures, or other companies under a common control), in which case we will require our Affiliates to honor this Privacy Policy. If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

We may use third parties to facilitate or outsource one or more aspects of the services that we provide to you and therefore we may provide some Personal Information directly to these service providers. These service providers are subject to confidentiality agreements with us that prohibit their use or disclosure of the information we provide them for any purpose other than to facilitate the specific outsourced service.

We may disclose your Personal Information to third party marketers for commercial purposes so that they can mail you information that may interest you. In these cases, the information we share will not be authorized for the purpose of contacting you by email or SMS.

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on DeMoor; or (b) protect and defend the rights or property of DeMoor or users of our Site.

My data

As a DeMoor customer you have the legal right to access any of the personal information that we hold on you. Any request will be dealt with as quickly as possible, and always within 30 days. Please email us at info@demoorstore.com with the subject line “Access Personal Info Request” and include your name, email, address and phone number (so that we can verify you).  

You can also ask us to stop processing your data at any time. Just get in touch with us by emailing us at info@demoorstore.com if you want us to delete, stop or adjust any part of our processing. As long as it’s legal and we’re able to, we will act as fast as possible and inform you of when we do.